WE HAVE MOVED to our new, beautiful showroom in Loppem. Visit us at Torhoutsesteenweg 48 8210 Loppem.


Lerou ijzerwaren NV, its branch offices and related affiliates will handle your personal information with great care, because we respect the privacy of our customers and visitors of our Sites. This Privacy Policy sets forth the privacy policy of Lerou ijzerwaren NV pertaining to (the password protected areas of) all related corporate Sites of the affiliates of Lerou ijzerwaren NV, which are linked to any of the Sites (collectively the "Sites" and separately: the ''Site''). By accessing and using any of these Sites, you are also expressly agreeing to the terms set forth in this Privacy Policy. If you do not agree with any term of this Privacy Policy, please do not use any of the Sites or provide us with Personal Data. Certain services may be conditioned on the provision of your Personal Data. In relation to the processing of your Personal Data by Lerou ijzerwaren NV and/or any of its branch offices under applicable data protection law, Lerou ijzerwaren NV shall act as the data controller. Any questions, complaints or requests in respect of the data processing activities performed by Lerou ijzerwaren NV and/or any of its branch offices may be directed to Lerou ijzerwaren NV Please find the contact details of Lerou ijzerwaren NV on the Site(s ).

1 Personal Data
For purposes of this Privacy Policy, "Personal Data" means any information by which you can be personally identified, and includes, without limitation, your name, surname, address, (mobile) telephone number, e-mail address, age, birth date, gender, profession, product data and details, product preference, product satisfaction, language, drivers experience and the like.

2 Interactive sections
For purposes of this Privacy Policy, ‘Interactive Sections’ means all areas of the sites which allow you to communicate via the Sites with other visitors of the Site or and with Lerou ijzerwaren NV, such as forums, clubs, surveys, e-mails and the like.

3 Direct Marketing
For purposes of this Privacy Policy, “Direct Marketing” means any direct communication between Lerou ijzerwaren NV and you for the purpose of product and service information, customer profile building and personal customer care.

4 Our Privacy Policy governs the processing of your Personal Data, including but not limited to the collection, use, retention and security of information provided by you and/or gathered from you. It is Lerou ijzerwaren NV’s policy to use your Personal Data only for the following specific purposes:

  • Forwarding of Lerou ijzerwaren NV products and services, including warranty services;
  • Handling of your information requests;
  • Forwarding of information regarding actual developments which may be of interest for you (newsletters, brochures and other mailings);
  • Direct Marketing campaigns;
  • Access control of password protected areas;
  • Improvement and safeguarding of our Sites;
  • Internal evaluation of Lerou ijzerwaren NV's products and services;
  • Knowledge acquisition about our customers in order to serve them in the best possible way;
  • Registration of customer statistics;
  • The analysis of customer profiles, and creation of a European database with customer data.

5 It is Lerou ijzerwaren NV’s policy to keep your Personal Data only for so long as needed for such purposes.

6 Without prior consent your Personal Data will not be used for Direct Marketing purposes. You may, if you wish, opt in on this service when providing personal information.

7 Lerou ijzerwaren NV does not sell, rent or otherwise distribute your Personal Data to third parties, except as needed for Lerou ijzerwaren NV to provide the services for which your information was volunteered. Processing on behalf of Lerou ijzerwaren NV may be performed by its branch offices and affiliates in the EU and any other third parties in the EU, with whom Lerou ijzerwaren NV concludes appropriate contracts to ensure compliance with the applicable Data Protection legislation.

8 Lerou ijzerwaren NV is applying commonly used technology to safeguard your Personal Data from wrongful use. Only authorized personnel have access to your data. Should Lerou ijzerwaren NV partners be carrying out part or all of Lerou ijzerwaren NV web survey purposes Lerou ijzerwaren NV has reached an agreement with them that they will handle your Personal Data with an equal level of strict confidentiality. The storage and sending of your data over the Internet is safeguarded by means of up-to-date, commonly used technology.

9 Persons who have not reached the age of 16 may only provide Personal Data with the consent of their legal representative (e.g. a parent).

10 You hold Lerou ijzerwaren NV and its branch offices and affiliates harmless for any injuries, losses or damages of any kind inflicted on person or property resulting from acceptance of or participation in the Sites.

11 We may use cookies. Cookies are files or pieces of information that may be stored in your computer's hard disk drive when you visit our Site. We use cookies as a tool to allow us to customize your experience to better match your interests and preferences, or to simply facilitate your signing in to use the services. Most browsers are initially set to accept cookies. If you do not wish to accept cookies, you can set your computer to refuse cookies or to alert when cookies are being stored. If you refuse to use cookies, our ability to provide you with personalized services would be limited. Cookies cannot and will not be used to capture a respondents email address, obtain information from the hard drive or gain confidential or sensitive information about them. Additionally, cookies cannot be read by a website other than the one that sets the cookie.

12 Should you participate in our surveys, we would be glad if you indicate to us, that we are allowed to contact you later for further research purposes, such as your opinion on new products, features etc. Should you reply positive to that option, which is included in most questionnaires, we may contact you by means of e-mail or phone later.

13 In case of any questions or complaints regarding the processing of your Personal Data, please contact in writing: Lerou ijzerwaren NV/ Monnikenwerve 131 – 8000 Brugge – Belgium. If you do not wish to be contacted by us any more, we will immediately cease to use your Personal Data. When contacting us, please be sure to provide us with your exact e-mail address, name, address and/or telephone number(s) in order to be sure we handle your request correctly.

14 Lerou ijzerwaren NV reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will mean that you accept those changes.